General Terms and Conditions of Sale
Date of publication: 12/10/2022
Last update: 25/09/2024
The website roreactive.com is published by the company TISSY & CO. These
General Terms and Conditions of Sale, as well as the Legal Notice, are permanently
accessible via the following links:
- General Terms and Conditions of Sale
1. SCOPE OF THE GENERAL TERMS AND CONDITIONS OF SALE
1.1. The company TISSY & CO (hereinafter referred to as "the Company") offers an
online sales service for clothing, sports accessories, as well as beauty products and
books (hereinafter "the Products"), accessible via the Site located at
roreactive.com.
1.2. The purpose of these GTCS is to exclusively govern all commercial relations
resulting from the use of the Site and/or the purchase of Products by the User
having exclusively the status of a consumer or an assimilated professional
(i.e., a professional with fewer than five employees whose main activity is not
related to selling products on an e-commerce site).
1.3. The Products offered for sale are protected by intellectual property law. Use of the
Site and the products offered for sale are strictly reserved for private, personal, and
free use.
1.4. The Site and the Products it offers for sale are open to all countries in the
world that do not prohibit or regulate the sale of Products. In the event that the
Site is, in whole or in part, prohibited or in violation of the User's national law, it
is the User's responsibility to refrain from accessing it from that territory or from
any other territory where it would also be prohibited or deemed illegal.
1.5. The Site warns the User of the need to have a secure internet connection
enabling access to the Products. Equipment enabling access to the Site and
Products is the exclusive responsibility of the User, as are any connection fees
incurred by use.
1.6. These GTCS, together with the online order, constitute the contractual
documents enforceable against the parties, to the exclusion of all other documents,
brochures, catalogs, and photographs, which have only indicative and non-contractual
value.
1.7. The Company reserves the right to modify these GTCS as necessary, as well as
the editorial content and in particular the prices, at any time and without notice,
according to the evolution of the Site and its Products, as well as the evolution of
the legislation in force. The use of the Site and/or the ordering of products offered
for sale by the Company are always subject to the most recent version of the GTCS
available.
2. TERMS OF USE OF THE SITE
2.1. By using the Site, the User acknowledges being of sound mind, a legal adult
capable of contracting, or over 16 years of age subject to the express agreement and
supervision of their legal guardians, having the capacity to contract and not being
subject to any legal protection measure for adults as defined in articles 425 et seq.
of the Civil Code.
2.2. If the User does not fully approve of the GTCS, the latter is not authorized to
use the Site.
2.3. Any creation of an Account or placing of an order constitutes adhesion and
unreserved acceptance by the User of the GTCS in force on the day of the order.
As part of the use of the Site, it is strictly forbidden in particular to:
• Copy, modify, or alter all or part of the Site;
• Use services in a manner that is not fair and sincere;
• Use all or part of the Site's features in a way and/or for a purpose
contrary to the laws and regulations in force;
• Collect or gather in any form and for any purpose data, whether personal or not;
• Infringe in any way whatsoever on the rights of Users or third parties;
• Make comments or disseminate in any form whatsoever content that infringes in
any way upon the rights of others and, in general, any content contrary to the laws
in force in France;
• Contravene any legal or regulatory provision in force. The Site reserves the
right to check at any time that Users comply with the GTCS.
Non-compliance with any of the stipulations of these GTCS automatically terminates
the authorization to use the Services offered therein and may lead to the deletion
of the Account.
2.4. Any damage, as well as, in the absence of authorization, any reproduction or
representation, modification, alteration, or commercial use, partial or total, of the Site
and its various elements is strictly forbidden and exposes its author to
legal proceedings.
2.5. These GTCS shall in no way confer upon the User any right or authorization
to reproduce, represent, modify, alter, or commercially use all or part of the
elements of the Site and its content.
3. PRODUCTS
3.1. The Company offers on its site sports clothing and accessories, including
hoodies, crop top T-shirts, and caps, as well as perfumes.
3.2. Incidentally and on an occasional basis, the Company offers on its Site books,
including cooking, sports, and nutrition recipes, in paper format.
4. ORDER
4.1. Account Creation
4.1.1. To place an order, the User must necessarily (1) create or possess an
Account, (2) expressly and fully accept the GTCS via a checkbox when creating
the Account, and (3) pay the price of the ordered product.
4.1.2. Account creation requires prior registration by the User, which involves
providing certain mandatory information, namely: last name, first name, email, postal
address, and password.
4.1.3. The User undertakes to provide only accurate, current, and complete information,
which they guarantee to be accurate, sincere, and reliable at all times, during the
creation of an Account and throughout its use. Failing this, the User is solely
responsible for the lack of updates to this information, particularly in the event of
an undelivered order.
4.1.4. The User is solely responsible for managing and maintaining the confidentiality of
their authentication means (email and password), which are personal and
confidential. They alone bear the consequences that may result from the loss,
disclosure, or fraudulent or illicit use of the authentication means, for which the
Company cannot be held responsible in any way. The User undertakes to inform the
Company without delay of any potential loss or disclosure of their authentication
means, and to proceed with the renewal of said authentication means.
4.1.5. The Site reserves the right to suspend or delete access to Accounts in
the event of a violation of these GTCS or in case of suspected compromise of
the authentication means.
4.2. Order Procedures
4.2.1. The User must read the essential characteristics of the product(s) on the
Site they wish to order by going directly to the page related to the product,
such as, in particular, the price, terms and delivery times, legal guarantees, etc.
Offers for Products offered on the Site are valid while stocks last, excluding
promotional operations carried out on the Site and excluding items offered for
pre-order. The order is validated once the Products are selected, the cart is
confirmed, and the price is paid in full. In any event, validation of the order
constitutes acceptance of the GTCS.
4.2.2. A summary of information related to the order as well as the General
Terms and Conditions of Sale are also communicated via an order confirmation email.
4.3. Pre-order items (books)
Books are crafted exclusively on prior order. The User selects and confirms their
cart, validates their pre-order by proceeding to payment. Once the pre-order is
paid and validated, the products are sent for printing.
5. PRICE
5.1. Product prices are indicated on the Site in Euros, inclusive of all taxes
(VAT included), excluding handling, shipping, and delivery fees (and are established
in accordance with the provisions of Law No. 2011-590 of May 26, 2011 regarding
books).
5.2. In the event of an order to a country other than mainland France, the User
is the importer of the Products. For all products shipped outside the European
Union and DROMs, the price will be calculated excluding taxes. However, the User
is informed that declaration obligations may be required, and customs duties or
other local taxes, import duties, or state taxes may be payable. These duties and
sums are not the responsibility of the Company. They shall be the exclusive
responsibility of the User and fall under their full responsibility, both in terms
of declaration obligations and payment to the competent authorities and organizations
in the country concerned. It is specified that no refusal of a package for
reasons related to the refusal to pay customs fees or duties may be subject to
a request for reimbursement from the Site. The User is invited to inquire about
the applicable pricing and customs conditions with the local authorities of their country.
5.3. Placing an order or pre-order implies an obligation for the User to pay the price.
5.4. The Site reserves the right to change the price of products and these
General Terms and Conditions of Sale at any time, without notice. Products will
nevertheless be invoiced on the basis of the rates and conditions in force at the
time the order was placed.
5.5. Communication and internet fees related to the use of the Site and its
services are at the User's expense.
6. PAYMENT
6.1. Payment is made at the time of validating the order or pre-order, either
by credit card (CB, Visa, MasterCard, American Express) on the secure SSL
payment platform of the third-party certifier Stripe (Link), where the User enters
their bank details directly, or via Apple Pay, or via Scalapay in the form
of a three-part payment. Under no circumstances does the Site and/or the
company TISSY & CO have or will have access to the User's bank details.
6.2. SCALAPAY: TISSY & CO offers the User the option to subscribe to a
payment facility service via its partner SCALAPAY (SCALAPAY SASU with share capital of
10,000 Euros, RCS PARIS 887 683 118, located at 33 rue Layette 75009 Paris),
allowing them to pay for their order in three interest-free installments with their
credit card, up to a limit of €1,500. This three-part interest-free payment facility
service is reserved for legal adults residing in mainland France, holding a bank
card from the CB, Visa, Mastercard, or American Express networks, issued in France,
and with a validity period of more than three months after the date of the
last chosen payment installment.
To subscribe to this service, the User must, after validating their cart, the
order-related information, and the delivery method, select the "Scalapay – Pay in 3
interest-free installments" button. They will then be redirected to an interface of the
provider SCALAPAY, on which they will have to log in or create a SCALAPAY
account by providing their contact details (telephone number, last name, first name,
date of birth, address, email). The User must read the pre-contractual information
relating to the 3-part payment service they wish to subscribe to, and accept
the general terms and conditions of the SCALAPAY service via a checkbox.
SCALAPAY reserves the right to accept or refuse the User's subscription to the
3-part payment service. Once the service subscription is validated and confirmed by
SCALAPAY, the User's credit card will be immediately debited by SCALAPAY for the
first installment of their order (i.e., an amount corresponding to the first third
of the total price including tax), the second installment (corresponding to the
second third of the total price including tax) will be charged by SCALAPAY within
thirty (30) days following the date of order validation, and the third and final
installment will be charged by SCALAPAY within sixty (60) days following the date
of order validation. A payment confirmation email, also acting as proof of payment,
will be sent by SCALAPAY to the User for each debit. For any question relating
to the SCALAPAY payment facility service subscribed to by the User, the latter is
invited to consult the general terms and conditions of the SCALAPAY service and
to contact the SCALAPAY customer service directly for any question and/or complaint.
6.3. The User guarantees that they have all the necessary authorizations for
personal use of the selected payment method and that they have sufficient funds
to pay the amount of the order.
6.4. The Company reserves the right to suspend or cancel any pre-order,
order, and/or delivery, regardless of the nature and level of execution, in the
event of non-payment of any sum due by the User or in the event of a
payment incident.
6.5. Beyond a certain amount and/or for orders entrusted to certain transport
providers (La Poste, DHL, Chronopost, etc.), supporting documents may be requested
(for identity verification purposes and for compliant and regular delivery) to
finalize the order and authorize delivery. Said supporting documents will be
automatically destroyed upon receipt of the package and/or upon final collection of
the order payment.
6.6. The Products remain the full and entire property of the Company until
full payment of the price by the User.
7. DELIVERY
7.1. The manufacturing of ordered books, the preparation of the Products in the
order, and their delivery can only be executed once the order is validated,
the price paid by the User, and collected by the Site.
7.2. Delivery address
7.2.1. Ordered Products are delivered to the delivery address indicated by the User during the ordering process. The Site shall in no event be held liable for an entry error in the delivery address or for a failure to claim the package from postal services within the allotted time. For technical and logistical reasons, the user can only have products delivered in metropolitan France, Corsica, and Monaco, as well as in European Union countries.
7.2.2. It is the User's responsibility to ensure that the country where they intend to have their order delivered is on the list of delivery countries on the Site before confirming their order.
7.3. Delivery times
Products are delivered within the timeframes or by the delivery date indicated when confirming the order, and no later than thirty days from the order confirmation.
7.4. Delivery charges
The amount of delivery charges varies according to the delivery method chosen by the User and is indicated inclusive of all taxes.
7.5. Product availability
In the event that the ordered product is unavailable, the Site will immediately inform the User and may offer a product of equivalent quality and price, or failing that, a voucher for the amount of the order, usable for any future order. In case of the User's disagreement, the Site will proceed with a refund of the amounts paid within a period of fourteen (14) days.
7.6. Delivery terms
7.6.1. The User will be informed by email of the shipment of their order, which will indicate how to track the delivery. In the event of a delivery delay caused by other factors (notably a manufacturing delay concerning books), the User will be immediately informed by email.
7.6.2. If the User or the recipient of the order is absent at the time of delivery, the carrier will leave a delivery notice, and the User or recipient will have a period of fifteen (15) days to collect the order according to the instructions indicated on the notice.
7.6.3. After this period, the order will be automatically returned to the Site, which will recontact the User to define the conditions for a potential reshipment. The processing and shipping costs for the new delivery will be at the User's expense.
7.6.4. In any event, it is the User's responsibility to check the condition of the delivered product and, in case of damage or missing items, to make reservations on the delivery note or transport receipt, and possibly to refuse the product and notify the Site immediately.
7.7. Transfer of risks
The risks of loss or damage to the Products are transferred to the User upon the physical delivery of the Products.
7.8. Delivery problems
7.8.1. In the event of a delivery delay or failure to deliver of more than seven working days from the expected delivery date, the User may cancel their order, provided that this delay is not due to a case of force majeure as defined by French case law.
7.8.2. If the User wishes to cancel their order, they must send an email to the following address: contact@roreactive.com. In the event of an order cancellation, the Site will refund the User within fourteen days of the cancellation request.
8. RIGHT OF WITHDRAWAL
8.1. Principle
8.1.1. In accordance with the provisions of Article L.221-18 of the Consumer Code, the consumer User or equivalent (see above) has a period of fourteen (14) days from the actual delivery of the product to exercise their right of withdrawal, without having to justify their decision or bear costs other than those provided for in Articles L.221-23 to L.221-25 of the same Code.
To exercise their right of withdrawal, the User may:
- Use the interface dedicated to returns, the link to which is located in the FAQ (section "how to make a return");
Send their request directly via the form accessible here or on plain paper (provided that it is unambiguous and specifies the products concerned) by email to the following address (contact@roreactive.com).
In the event of exercising the right of withdrawal within the deadlines and following the required forms, the User must follow the procedure indicated either on the dedicated interface or by email to return the product(s) covered by the withdrawal before the indicated date. In any event, the User has fourteen (14) days to return the products covered by the withdrawal from the notification of their request.
8.1.2. Products must be returned:
- With the delivery note and shipped before the indicated date (the postmark serving as proof) and to the specified address;
- In their packaging (notably original) allowing for full protection, accompanied by all accessories, instruction manuals and documentation, labels;
- Without the Products having been manifestly subject to prolonged use beyond the time necessary for trying them on (limited to a few minutes) and in perfect resale condition (not damaged, not ruined or soiled), accompanied by labels and any potential accessories.
8.1.3. The User will be reimbursed for all sums paid relating to the returned Products - excluding return shipping costs which remain the responsibility of the User and any additional costs related to the delivery method chosen by the latter, if the User has expressly chosen a more expensive delivery method than the standard delivery method offered on the Site.
8.1.4. Subject to compliance with Articles 8.1.2 and 8.2, the refund will be made no later than fourteen days following the notification to the Company of the User's decision to withdraw. This refund date may be deferred until the recovery of the product or the provision by the User of proof of shipment, the date retained being that of the first of these two events.
8.1.5. In the absence of a contrary request, the refund will be made via the same payment method as that used by the User during the payment of the order.
8.2. Exclusions
8.2.1. In accordance with the provisions of Article L.221-28 4° and 5° of the Consumer Code, for reasons of hygiene and health protection, all products that have been unsealed by the consumer after delivery and are linked to cosmetics, such as perfumes, as well as all products requiring specific storage conditions, are excluded from the right of withdrawal.
8.2.2. Furthermore, the User is reminded that the right of withdrawal cannot apply in the following cases:
- Outside the legal deadlines;
- In case of failure to comply with all legal requirements;
- For products not covered by the right of withdrawal;
- For non-compliance with Articles 8.1.1 and 8.1.2;
8.2.3. In the event of depreciation of returned products – as part of the exercise of the right of withdrawal – resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the product(s), the User may have a sum withheld by the Site from the refunded amounts, in respect of said depreciation.
9. LEGAL GUARANTEES
9.1. The Products delivered by the Site comply with the regulations in force in France and have performance compatible with non-professional use. They benefit, in accordance with the legal provisions in force, from the legal guarantee of conformity and the guarantee against hidden defects.
9.2. Guarantee of conformity
9.2.1. In the event of a lack of conformity of the delivered product, the User has a period of two (2) years from delivery to request either its repair or replacement at the Company's expense, subject to the cost conditions provided for by Article L. 217-9 of the Consumer Code.
9.2.2. The User is required to provide proof of the lack of conformity. However, lack of conformity that appears within the period of two (2) years is presumed to have existed on the day of delivery, unless proven otherwise.
9.2.3. However, the guarantee of conformity is excluded if the User was aware of the defect at the time of the order or could not have been unaware of it.
The guarantee of conformity applies independently of any commercial guarantee that may eventually cover the equipment.
9.3. Guarantee against hidden defects
9.3.1. The User also has the option to implement the guarantee against hidden defects within a period of two (2) years from the discovery of the defect. If the User decides to implement the guarantee against hidden defects, they may choose between the resolution of the sale or a reduction of the price, in accordance with the provisions of Article 1644 of the Civil Code.
9.3.2. The guarantee against hidden defects covers neither apparent defects nor those that the User could have discovered themselves.
In both of the above-mentioned cases, the User contacts customer service at the following address: contact@roreactive.com or via the contact section: https://roreactive.com/pages/contact
10. AFFILIATION TO ECO-ORGANISMS - UNIQUE IDENTIFICATION NUMBERS
In accordance with the provisions of Articles L541-10 to L541-10-17 of the Environment Code, the Company informs the User that it has joined several eco-organisms in order to fulfill its obligations. To this end, the Company has unique identification numbers (IDU) which certify that it is duly registered in the register of the following eco-organisms and that it is up to date with its eco-contributions:
- IDU for the "textile clothing, footwear, household linen intended for households and new textile products for the home" sector with the eco-organism REFASHION: IDU FR404976_11EIHI.
- IDU for the "household packaging" sector with the eco-organism CITEO: IDU FR404976_01OOBU.
- IDU for the "sports and leisure articles" sector with the eco-organism ECOLOGIC: IDU FR404976_13LUJL.
11. LIMITATION OF LIABILITY
Concerning books and certain accessory Products providing access to general information on topics related to nutrition, diet, health, and sport in the current state of knowledge:
11.1. The Site provides a service for the sale of books containing notably standard, non-personalized recipes, in addition to following the sports programs offered by the Site. In any event, the product contents are delivered in addition to a varied and balanced diet and regular sports practice.
The Site is subject to a simple obligation of means.
11.2. The User acknowledges being informed that the information and contents of the products offered for sale on the Site are provided for information purposes only and cannot be interpreted as a provision of dietary advice, medical advice, or the proposal of a diet.
11.3. It is, in particular, the User's responsibility to adapt the recipes, advice, and information contained in the products to their eating habits, allergies, intolerances, state of health, nutritional needs, sports activities, lifestyle, physical and respiratory capacities, morphology, and the recommendations of their doctor(s) if applicable.
11.4. DESPITE THE CARE TAKEN IN THE PROCESSING AND SELECTION OF THE INFORMATION, THE SITE DISCLAIMS ALL RESPONSIBILITY CONCERNING ERRORS OR OMISSIONS REGARDING THE INFORMATION PROVIDED IN SAID PRODUCTS.
11.5. THE SITE SHALL IN NO EVENT BE HELD LIABLE FOR THE INTERPRETATION OR USE OF THE CONTENTS AND INFORMATION PROVIDED IN THE PRODUCTS, NOR FOR THE CONSEQUENCES RESULTING THEREFROM, NOR FOR THE INADEQUACY OF THE PROPOSED CONTENTS TO THE USER'S NEEDS.
11.6. GENERALLY SPEAKING, THE USER ACKNOWLEDGES THAT THE USE THEY MAKE OF THE ADVICE, RECIPES, AND INFORMATION PROVIDED IN THE BOOKS IS DONE UNDER THEIR SOLE CONTROL, DIRECTION, AND RESPONSIBILITY.
11.7. IN CASE OF DOUBT, IT IS UP TO THE USER TO CONSULT COMPETENT PROFESSIONALS IN THE FIELD OF NUTRITION, HEALTH, AND SPORT.
More generally,
11.8. The User's use of the Site and its Products implies their knowledge and acceptance of their characteristics.
11.9. The User's use of the Site and its products implies their knowledge and acceptance of the Site's characteristics and the limits related to the Internet network, particularly regarding its reliability.
11.10. The User is informed that the Company may have to momentarily interrupt access to the Site for technical reasons, notably to perform maintenance. The User expressly accepts these interruptions and waives the right to exercise any claim on this subject, whatever the circumstances of said interruption.
11.11. The Site cannot, under any circumstances, be held liable for any network malfunction preventing the proper functioning of the Site, any deletion or loss of data, any consequence of a virus, bug, anomaly, or computer failure, as well as more generally any damage caused to the computer or other equipment used by the User to access the Site - it being understood that this list is not exhaustive.
12. INTELLECTUAL PROPERTY
12.1. General provisions
12.1.1. The trade names, trademarks, and distinctive signs reproduced on the Site, its content, and in the products (notably "TRAINSWEATEAT") are protected, notably under trademark law. The reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be subject to prior written authorization from the Site.
12.1.2. The Site and all its elements, namely the texts, comments, works, illustrations, creations, images, photographs, videos, and all other graphic or visual elements reproduced or represented on the Site, are strictly reserved under copyright as well as under Intellectual Property law worldwide.
12.1.3. The clothing offered on the Site are creations protected by Intellectual Property
rights.
12.2. Provisions specific to books
12.2.1. All content of the books offered for sale on the Site (namely, including but not
limited to recipes, advice, photos, images, and all other textual and visual elements),
as well as all elements reproduced on the Site (namely, including but not limited to texts,
comments, photos, videos, logos, and all other textual and visual elements) are
protected by the French Intellectual Property Code as well as by foreign legislation
governing intellectual property rights, namely, including but not limited to copyright
and related rights, design rights, patent rights, and trademark rights.
12.2.2. The books and their content, offered for sale on the Site, are strictly
reserved for private, personal, and gratuitous use. Any fixation, reproduction,
representation, modification, or adaptation, in any form or by any medium
whatsoever, by any means whatsoever, and in particular resale, rental, exchange, or transfer
to a third party are strictly prohibited.
13. CUSTOMER SERVICE
13.1. In case of difficulty, or for any request for information or questions, the User
may contact the Site's Customer Service for any information and/or questions by email
at contact@roreactive.com, from Monday to Friday from 9 a.m. to 7 p.m. and Saturday from 10 a.m. to 3 p.m.
14. PERSONAL DATA
14.1. The company TISSY & CO, which publishes and operates the Site, is a joint data
controller within the meaning of the regulations in force (including Regulation (EU)
No. 2016/679 on the protection of personal data applicable as of May 25, 2018,
Law No. 78-17 of January 6, 1978, known as the amended Data Protection Act, and
any regulation supplementing, amending, or replacing them), with the company
TISSY, an SAS (simplified joint-stock company) with a share capital of 1,000 Euros, registered with the Nice Trade and Companies Register under
number 847869963, which are members of the same group of companies. For more
information, the User is invited to consult the Data Protection Policy
of the Site accessible at the following address: https://roreactive.com/pages/politique-deconfidentialite
14.2. The User's personal data that may be collected and
processed by the company TISSY & CO (namely name, first name, email, and postal address) are
necessary for Account management, order processing and tracking,
payment, commercial relations and in particular the transmission of promotional
offers, commercial prospecting by third parties, fraud prevention, Site
security, customer insight, and user statistics and performance.
14.3. They may be transmitted to commercial and technical partners,
suppliers, and independent third parties (in Europe and outside Europe) who contribute to these relations,
such as those responsible for the execution of services, management of the Site, execution,
order processing, and payment. This information and data are also
kept for security purposes, in order to comply with legal and
regulatory obligations, and to enable the Site to improve and personalize the offers
provided.
14.4. In accordance with the regulations in force, the User has a right
of access, rectification, and opposition regarding their personal data. They may
require the controller(s) to, as appropriate, rectify,
complete, update, lock, or erase personal data
concerning them that are inaccurate, incomplete, equivocal, expired, or the collection,
use, communication, or storage of which is prohibited.
14.5. In this case, simply make the request by email to data@trainsweateat.com or
by mail to the address: Société TISSY & CO, 455 promenades des Anglais C/O ARENAS
PARTNERS, 06200 NICE.
14.6. In accordance with the regulations in force, the request must be signed and
specify the address to which the response should be sent. A response will then be
sent to you within 2 months following receipt of the request. In case of reasonable
doubt as to the identity of the person, proof of identity may be requested.
14.7. In the same way, the heirs of a deceased person who can prove their identity
may, if elements brought to their attention lead them to presume that the
personal data concerning them being processed have not been
updated, require the controller to take the death into consideration
and carry out the updates that must be the consequence thereof. When the heirs
make such a request, the controller must prove, at no cost to the requester,
that they have carried out the operations required under the previous paragraph.
14.8. For security and reliability purposes regarding the use of the Site, connection logs
14.9. You can register for free on the BLOCTEL telephone marketing opposition list https://www.bloctel.gouv.fr/
linked to the Accounts will be kept for three months.
15. EVIDENTIARY AGREEMENT
15.1. In accordance with Article 1368 of the Civil Code, the parties intend to set,
within the framework of the services, the rules relating to the evidence admissible between them in the event of
a dispute and their probative value. The following provisions thus constitute the evidentiary
agreement concluded between the parties, who undertake to comply with this article.
15.2. The Site and the User agree to accept that in the event of a dispute, data resulting
from any computer recording, digital recording, or email, as well as any element transmitted
by the client, shall constitute proof of acceptance of these General Terms and
Conditions of Sale. The Parties irrevocably agree that in the event of a dispute, the scope of these
documents, information, and recordings shall be that granted to an original, within the meaning of a
printed paper document, signed by hand.
16. APPLICABLE LAW AND JURISDICTION
16.1. These General Terms and Conditions of Sale are subject to French law.
16.2. In the event of a dispute, the consumer may have recourse to a consumer mediator
pursuant to Ordinance No. 2015-1033 of August 20, 2015, relating to the
extrajudicial settlement of consumer disputes. After writing to the Site, the
Consumer may refer the matter to the Mediator's Service for any consumer dispute
for which a settlement has not been reached: AME CONSO, 11 Pl. Dauphine, 75001 Paris,
telephone 09 53 01 02 69, www.mediationconso-ame.com.
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission
has set up an Online Dispute Resolution platform, facilitating the independent
extrajudicial settlement of online disputes between consumers and
professionals in the European Union. This platform is accessible at the following link:
www.ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
16.3. Any dispute relating to the validity, interpretation, performance, or non-performance of
these General Terms and Conditions of Sale governing the relationship between the Site and
the User shall be submitted to the competent Courts in accordance with the rules of
procedure.
