Terms and Conditions of Sale - T&Cs
Online launch date: 10/12/2022
Last updated: 09/25/2024
The roreactive.com website is published by the company TISSY & CO. These
General Terms and Conditions of Sale, as well as the Legal Notice, are permanently
accessible via the following links:
- General Terms and Conditions of Sale
1. SCOPE OF THE GENERAL TERMS AND CONDITIONS OF SALE
1.1. The company TISSY & CO (hereinafter referred to as “the Company”) offers an online
service for the sale of clothing, sports accessories, as well as beauty products and
books (hereinafter “the Products”), accessible through the Website located at the address
roreactive.com.
1.2. The purpose of these GTC is to exclusively govern all commercial relations arising
from the use of the Website and/or the purchase of Products by the User acting
exclusively as a consumer or equivalent professional (i.e., a professional with fewer than
five employees whose main activity is not the sale of products on an e-commerce site).
1.3. The Products offered for sale are protected by intellectual property law. Use of the
Website and the products offered for sale is strictly reserved for private, personal, and
free use.
1.4. The Website and the Products it offers for sale are open to all countries in the world
that do not prohibit or regulate the sale of Products. In the event that the Website is in
whole or in part prohibited or in violation of the User’s national law, it is the responsibility
of the latter to refrain from accessing it from that territory or from any other territory
where it would also be prohibited or deemed illegal.
1.5. The Website warns the User of the need to have a secure internet connection
allowing access to the Products. The equipment required to access the Website and the
Products is at the User’s sole expense, as are the connection costs incurred by use.
1.6. These GTC, together with the online order, constitute the contractual documents
binding upon the parties, to the exclusion of all other documents, prospectuses, catalogs,
and photographs, which are only for indicative and non-contractual purposes.
1.7. The Company reserves the right to modify these GTC, as well as the editorial content
and specifically prices, at any time and without notice, as the Website and its Products
evolve, and in accordance with changes in applicable legislation. Use of the Website
and/or ordering products offered for sale by the Company are always subject to the
most recent version of the GTC available.
2. CONDITIONS OF USE OF THE WEBSITE
2.1. By using the Website, the User acknowledges being of sound mind, a capable adult,
or over 16 years of age, subject to the express agreement and supervision of their
legal guardians, having the capacity to enter into a contract and not being subject to any
measure of legal protection for adults as defined in Articles 425 et seq. of the Civil Code.
2.2. If the User does not fully approve of the GTC, they are not authorized to use the
Website.
2.3. Any creation of an Account or placement of an order constitutes full and unreserved
acceptance by the User of the GTC in force on the day of the order. In the context of
using the Website, it is strictly prohibited to, among other things:
• Copy, modify, or alter all or part of the Website;
• Use services in a manner that is not fair and sincere;
• Use all or part of the Website’s features in a manner and/or for a purpose contrary to
applicable laws and regulations;
• Collect or gather data, whether personal or not, in any form or for any purpose;
• Infringe in any way upon the rights of Users or third parties;
• Make or utter remarks or distribute content in any form that infringes upon the rights
of others and, in general, any content contrary to the laws in force in France;
• Contravene any legal or regulatory provision in force. The Website reserves the right
to check compliance with the GTC by Users at any time.
Failure to comply with any of the stipulations of these GTC automatically terminates the
authorization to use the Services offered therein and may lead to the deletion of the
Account.
2.4. Any deterioration, as well as any unauthorized reproduction, representation,
modification, alteration, or partial or total commercial use of the Website and its various
elements is strictly prohibited and exposes the perpetrator to legal action.
2.5. These GTC in no way confer upon the User any right or authorization to reproduce,
represent, modify, alter, or commercially use all or part of the Website’s elements and
content.
3. PRODUCTS
3.1. The Company offers on its website clothing and sports accessories, including
hoodies, crop top T-shirts, caps, as well as perfumes.
3.2. Incidentally and randomly, the Company offers on its Website books—including
cookbooks, sports and nutrition books—in paper format.
4. ORDERING
4.1. Account Creation
4.1.1. To place an order, the User must necessarily (1) create or have an Account, (2) expressly
and fully accept the GTC by checking a box during account creation, and (3) pay the price
of the ordered product.
4.1.2. Account creation requires prior registration by the User, which involves providing
certain mandatory information, namely: last name, first name, email, postal address,
and password.
4.1.3. The User undertakes to provide only accurate, current, and complete information,
the accuracy, sincerity, and reliability of which they guarantee at all times during the creation
of an Account and throughout its use. Failing this, the User is solely responsible for the lack of
updates to this information, particularly in the event of an undelivered order.
4.1.4. The User is solely responsible for managing and maintaining the confidentiality of their
authentication methods (email and password), which are personal and confidential. They
bear alone the consequences that may result from the loss, disclosure, or fraudulent or illicit
use of the authentication methods, the Company not being liable in any case. The User
undertakes to inform the Company without delay of any possible loss or disclosure of their
authentication methods and to renew said methods.
4.1.5. The Website reserves the right to suspend or delete access to Accounts in the event
of a breach of these GTC or in case of suspected compromise of authentication methods.
4.2. Order procedures
4.2.1. The User must read the essential characteristics of the product(s) on the Website they
wish to order by going directly to the page linked to the product, such as the price, delivery
methods and times, legal warranties, etc.
The Product offers on the Website are valid while stocks last, excluding promotional operations
carried out on the Website and excluding items offered for pre-order. The order is validated
once the Products are selected, the cart is confirmed, and the price is paid in full. In any
case, validation of the order constitutes acceptance of the GTC.
4.2.2. A summary of the information related to the order as well as the General Terms and
Conditions of Sale are also communicated via an order confirmation email.
4.3. Pre-ordered items (books)
Books are produced exclusively on pre-order. The User selects and confirms their cart,
and validates their pre-order by making the payment. Once the pre-order is paid and
validated, the products are sent for printing.
5. PRICE
5.1. Product prices are indicated on the Website in Euros, including all taxes (TTC),
excluding processing, shipping, and delivery fees (and are established in accordance
with the provisions of Law No. 2011-590 of May 26, 2011, concerning books).
5.2. In the case of an order to a country other than metropolitan France, the User is the
importer of the Products. For all products shipped outside the European Union and
French overseas departments/territories, the price will be calculated excluding taxes.
However, the User is informed that declaration obligations may be required, and customs
duties or other local taxes, import duties, or state taxes may be due. These duties and sums
are not within the scope of the Company. They will be at the User’s sole expense and are
the User’s full responsibility in terms of both declaration and payment to the competent
authorities and bodies in the country concerned. It is specified that no refusal of a parcel
for reasons related to the refusal to pay customs fees or duties will be eligible for a refund
request from the Website. The User is invited to inquire about the pricing and customs
conditions applicable with the local authorities of their country.
5.3. Placing an order or pre-order entails an obligation for the User to pay the price.
5.4. The Website reserves the right to modify the price of products and these General
Terms and Conditions of Sale at any time, without notice. Products will, however, be billed
based on the rates and conditions in force at the time the order is placed.
5.5. Communication and internet costs related to the use of the Website and its services
are the User’s responsibility.
6. PAYMENT
6.1. Payment is made at the time of order or pre-order validation, either by credit card (CB,
Visa, MasterCard, American Express) on the secure SSL payment platform of the third-party
certifier Stripe (Link), where the User enters their banking details directly, or via Apple Pay,
or via Scalapay in the form of a three-part payment. Under no circumstances do the Website
and/or the company TISSY & CO have access to the User’s banking details.
6.2. SCALAPAY: TISSY & CO offers the User the option to subscribe to a payment facility
service via its partner SCALAPAY (SCALAPAY SASU with a share capital of 10,000 Euros,
RCS PARIS 887 683 118, located at 33 rue Layette, 75009 Paris), allowing them to pay
for their order in three interest-free installments using their credit card, up to a limit of €1,500.
This three-part interest-free payment facility service is reserved for adult natural persons
residing in metropolitan France, holding a bank card from the CB, Visa, Mastercard, or
American Express networks, issued in France and having a validity period greater than three
months after the date of the last chosen payment installment.
To subscribe to this service, the User must, after validating their cart, the information related
to the order, and the delivery method, select the “Scalapay – Pay in 3 interest-free installments”
button. The User will then be redirected to an interface of the service provider SCALAPAY,
where they will need to log in or create a SCALAPAY account by entering their details
(phone number, last name, first name, date of birth, address, email). The User must read
the pre-contractual information related to the payment service they wish to subscribe to, and
accept the general terms and conditions of the SCALAPAY service via a checkbox.
SCALAPAY reserves the right to accept or refuse the User’s subscription to the 3-part
payment service. Once the subscription to the service is validated and confirmed by
SCALAPAY, the User’s bank card will be immediately debited by SCALAPAY for the first
installment of their order (i.e., an amount corresponding to the first third of the total TTC
price); the second installment (corresponding to the second third of the total TTC price) will
be collected by SCALAPAY within thirty (30) days following the date of order validation, and
the third and final installment will be collected by SCALAPAY within sixty (60) days following
the date of order validation. A payment confirmation email, which also serves as a payment
receipt, will be sent by SCALAPAY to the User upon each collection. For any questions
regarding the SCALAPAY payment facility service subscribed to by the User, the User is invited
to consult the SCALAPAY general service terms and conditions and to contact the
SCALAPAY customer service directly for any questions and/or complaints.
6.3. The User warrants that they have all necessary authorizations for personal use of the
selected payment method and that they have sufficient funds to settle the order amount.
6.4. The Company reserves the right to suspend or cancel any pre-order, order, and/or
delivery, regardless of its nature and level of execution, in the event of non-payment of any
sum due by the User or in the event of a payment incident.
6.5. Above a certain amount and/or for orders entrusted to certain transport service providers
(La Poste, DHL, Chronopost, etc.), supporting documents may be requested (for the purpose
of identity verification and compliant and regular delivery) to finalize the order and authorize
delivery. Said supporting documents will be automatically destroyed upon receipt of the
parcel and/or final collection of the order payment.
6.6. The Products remain the full and entire property of the Company until the price has
been paid in full by the User.
7. DELIVERY
7.1. The manufacturing of ordered books, the preparation of the order’s Products, and their
delivery can only be executed once the order has been validated, the price paid by the User,
and collected by the Website.
7.2. Delivery address
7.2.1. Ordered Products are delivered to the delivery address indicated by the User during the ordering process. The Site cannot, under any circumstances, be held responsible for a typing error in the delivery address or for a failure to claim the package from postal services within the allotted time. For technical and logistical reasons, the User may only have products delivered to Metropolitan France, Corsica, and Monaco, as well as countries in the European Union.
7.2.2. It is the User's responsibility to ensure that the country where they intend to have their order delivered is included in the list of delivery countries on the Site before validating their order.
7.3. Delivery times
Products are delivered within the timeframes or by the delivery date indicated when validating the order, and at the latest within thirty days from the validation of the order.
7.4. Delivery charges
The amount of delivery charges varies according to the delivery method chosen by the User and is indicated inclusive of all taxes.
7.5. Product availability
In the event that the ordered product is unavailable, the Site will immediately inform the User and may offer a product of equivalent quality and price, or failing that, a voucher for the amount of the order, usable for any future order. In the event of disagreement by the User, the Site will proceed to refund the sums paid within a period of fourteen (14) days.
7.6. Delivery procedures
7.6.1. The User will be informed by email of the shipment of their order, which will indicate the delivery tracking procedures. In the event of a delivery delay caused (notably by a manufacturing delay regarding books), the User will be immediately informed by email.
7.6.2. In the event of the absence of the User or the recipient of the order at the time of delivery, the carrier will leave a delivery notice, and the User or the recipient will have a period of fifteen (15) days to collect the order according to the procedures indicated on the delivery notice.
7.6.3. After this period, the order will be automatically returned to the Site, which will contact the User again to define the conditions for a potential reshipment. The processing and shipping costs for the new delivery will be at the User's expense.
7.6.4. In any event, it is the User's responsibility to check the condition of the delivered product and, in the event of damage or missing items, to issue reservations on the delivery slip or transport receipt, and if necessary, to refuse the product and immediately notify the Site.
7.7. Transfer of risks
The risks of loss or damage to the Products are transferred to the User upon physical delivery of the Products.
7.8. Delivery problems
7.8.1. In the event of a delay or non-delivery of more than seven working days from the scheduled delivery date, the User may cancel their order, provided that this delay is not due to a case of force majeure as defined by French case law.
7.8.2. If the User wishes to cancel their order, they must send an email to the following address: contact@roreactive.com. In the event of order cancellation, the Site will process the User's refund within fourteen days from the cancellation request.
8. RIGHT OF WITHDRAWAL
8.1. Principle
8.1.1. In accordance with the provisions of Article L.221-18 of the Consumer Code, the consumer User or equivalent consumer (see above) has a period of thirty (30) days from the effective delivery of the product to exercise their right of withdrawal, without having to justify their decision or bear any costs other than those provided for in Articles L.221-23 to L.221-25 of the same Code.
To exercise their right of withdrawal, the User may:
- Use the interface dedicated to returns, the link for which is located in the FAQ (section "how to make a return");
Send their request directly via the form accessible here or on plain paper (provided that it is unambiguous and specifies the products concerned) by email to the following address (contact@roreactive.com).
In the event of exercising the right of withdrawal within the time limits and in the required forms, the User must follow the procedure indicated either on the dedicated interface or by email to return the product(s) covered by the withdrawal before the indicated date. In any event, the User has thirty (30) days to return the products covered by the withdrawal from the notification of their request.
8.1.2. The Products must be returned:
- With the delivery note and shipped before the indicated date (the postmark serves as proof) and to the specified address;
- In their packaging (notably original packaging) allowing for its full protection, accompanied by all accessories, user manuals, documentation, and labels;
- Without the Products having been manifestly subjected to prolonged use exceeding the time necessary for trying them on (limited to a few minutes) and in a perfect state for resale (not damaged or soiled), accompanied by labels and any potential accessories.
8.1.3. The User will be refunded the entirety of the sums paid relating to the returned Products - excluding return costs, which remain the responsibility of the User, and additional costs linked to the delivery method chosen by the latter, if the User expressly chose a more expensive delivery method than the standard delivery method offered on the Site.
8.1.4. Subject to compliance with Articles 8.1.2 and 8.2, the refund will be made at the latest within fourteen days following the notification to the Company of the User's decision to withdraw. This refund date may be deferred until the product is recovered or the User provides proof of shipment, the date retained being that of the first of these two facts.
8.1.5. In the absence of a contrary request, the refund will be made via the same payment method as that used by the User when paying for the order.
8.2. Exclusions
8.2.1. In accordance with the provisions of Article L.221-28 4° and 5° of the Consumer Code, for reasons of hygiene and health protection, all products that have been unsealed by the consumer after delivery and related to cosmetics, such as perfumes, as well as all products requiring special storage conditions, are excluded from the right of withdrawal.
8.2.2. Furthermore, the User is reminded that the right of withdrawal cannot apply in the following cases:
- Outside the legal time limits;
- In the absence of compliance with all legal requirements;
- For products not covered by the right of withdrawal;
- For non-compliance with Articles 8.1.1 and 8.1.2;
8.2.3. In the event of depreciation of returned products - under the exercise of the right of withdrawal - resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the product(s), the User may have a sum deducted by the Site from the refunded amounts, in respect of said depreciation.
9. LEGAL GUARANTEES
9.1. The Products delivered by the Site comply with the regulations in force in France and have performance compatible with non-professional use. In accordance with the legal provisions in force, they benefit from the legal guarantee of conformity and the guarantee against hidden defects.
9.2. Guarantee of conformity
9.2.1. In the event of a lack of conformity of the delivered product, the User benefits from a period of two (2) years from delivery to request either its repair or its replacement at the Company's expense, subject to the cost conditions provided for by Article L. 217-9 of the Consumer Code.
9.2.2. The User is required to provide proof of the lack of conformity. However, lack of conformity that appears during the two (2) year period is presumed to have existed on the day of delivery, unless proven otherwise.
9.2.3. However, the guarantee of conformity is excluded if the User was aware of the defect at the time of the order or could not have been unaware of it. The guarantee of conformity applies independently of any commercial guarantee that may possibly cover the equipment.
9.3. Guarantee against hidden defects
9.3.1. The User also has the option to implement the guarantee against hidden defects within a period of two (2) years from the discovery of the defect. If the User decides to implement the guarantee against hidden defects, they may choose between the rescission of the sale or a reduction in the price, in accordance with the provisions of Article 1644 of the Civil Code.
9.3.2. The guarantee against hidden defects covers neither apparent defects nor those of which the User could have convinced themselves.
In both of the aforementioned cases, the User should contact customer service at the following address: contact@roreactive.com or via the contact section: https://roreactive.com/pages/contact
10. AFFILIATION TO ECO-ORGANISMS - UNIQUE IDENTIFICATION NUMBERS
In accordance with the provisions of Articles L541-10 to L541-10-17 of the Environmental Code, the Company informs the User that it has joined several eco-organisms in order to fulfill its obligations. To this end, the Company has unique identification numbers (IDU) which certify that it is duly registered in the register of the following eco-organisms and that it is up to date with its eco-contributions:
- IDU for the "textile clothing, footwear, household linen intended for households and new textile products for the home" sector with the eco-organism REFASHION: IDU FR404976_11EIHI.
- IDU for the "household packaging" sector with the eco-organism CITEO: IDU FR404976_01OOBU.
- IDU for the "sports and leisure articles" sector with the eco-organism ECOLOGIC: IDU FR404976_13LUJL.
11. LIMITATION OF LIABILITY
Regarding books and certain accessory Products providing access to general information on topics related to nutrition, dietetics, health, and sports in the current state of knowledge:
11.1. The Site provides a book sales service containing, in particular, standard non-personalized recipes, as a supplement to the tracking of the sports programs offered by the Site. In any event, the product contents are delivered as a supplement to a varied and balanced diet and regular sports practice. The Site is subject to a simple obligation of means.
11.2. The User acknowledges being informed that the information and contents of the products offered for sale on the Site are provided for information purposes only and cannot be construed as a provision of dietetic advice, medical advice, or the proposal of a diet.
11.3. It is, in particular, the User's responsibility to adapt the recipes, advice, and information contained in the products to their eating habits, allergies, intolerances, state of health, nutritional needs, sports activities, lifestyle, physical and respiratory capacities, morphology, and the recommendations of their doctor(s) if applicable.
11.4. DESPITE THE CARE TAKEN IN THE PROCESSING AND SELECTION OF INFORMATION, THE SITE DISCLAIMS ALL LIABILITY REGARDING ERRORS OR OMISSIONS CONCERNING THE INFORMATION DELIVERED IN SAID PRODUCTS.
11.5. THE SITE CANNOT, UNDER ANY CIRCUMSTANCES, BE HELD RESPONSIBLE FOR THE INTERPRETATION OR USE OF THE CONTENTS AND INFORMATION DELIVERED IN THE PRODUCTS, NOR FOR THE CONSEQUENCES RESULTING THEREFROM, NOR FOR THE INADEQUACY OF THE PROPOSED CONTENTS TO THE USER'S NEEDS.
11.6. GENERALLY SPEAKING, THE USER ACKNOWLEDGES THAT THEIR USE OF THE ADVICE, RECIPES, AND INFORMATION DELIVERED IN THE BOOKS IS DONE UNDER THEIR SOLE CONTROL, DIRECTION, AND RESPONSIBILITY.
11.7. IN CASE OF DOUBT, IT IS UP TO THE USER TO CONSULT COMPETENT PROFESSIONALS IN THE FIELD OF NUTRITION, HEALTH, AND SPORTS.
More generally,
11.8. The User's use of the Site and its Products implies their knowledge and acceptance of the characteristics of the latter.
11.9. The User's use of the Site and its products implies their knowledge and acceptance of the Site's characteristics and the limits pertaining to the Internet network, particularly concerning its reliability.
11.10. The User is informed that the Company may have to momentarily interrupt access to the Site for technical reasons, in particular to perform maintenance. The User expressly accepts these interruptions and waives the right to make any claim on this subject, whatever the circumstances of said interruption.
11.11. Under no circumstances can the Site be held responsible for any network malfunction preventing the proper functioning of the Site, any deletion or loss of data, any consequence of a virus, bug, anomaly, or computer failure, and more generally, any damage caused to the computer or other equipment used by the User to access the Site - it being understood that this list is not exhaustive.
12. INTELLECTUAL PROPERTY
12.1. General provisions
12.1.1. The trade names, trademarks, and distinctive signs reproduced on the Site, its content, and in the products (notably "TRAINSWEATEAT") are protected, in particular, under trademark law. The reproduction or representation of all or part of any of the aforementioned signs is strictly prohibited and must be subject to prior written authorization from the Site.
12.1.2. The Site and all its elements, namely the texts, comments, works, illustrations, artistic works, images, photographs, videos, and all other graphic or visual elements reproduced or represented on the Site are strictly reserved under copyright law
copyright as well as Intellectual Property rights for the entire world.
12.1.3. The clothing offered on the Site are creations protected by Intellectual Property rights.
12.2. Specific provisions for books
12.2.1. All content of the books offered for sale on the Site (namely, in particular, recipes, advice, photos, images, and all other textual and visual elements), as well as all elements reproduced on the Site (namely, in particular, texts, comments, photos, videos, logos, and all other textual and visual elements) are protected by the French Intellectual Property Code as well as by foreign legislation governing intellectual property rights, namely, in particular, copyright and related rights, design and model rights, patent rights, and trademark rights.
12.2.2. The books and their content, offered for sale on the Site, are strictly reserved for private, personal, and gratuitous use. Any fixation, reproduction, representation, modification, adaptation, in any form or by any means whatsoever, and in particular resale, rental, exchange, or transfer to a third party are strictly prohibited.
13. CUSTOMER SERVICE
13.1. In case of difficulty, or for any information request or question, the User may contact the Site's Customer Service for any information and/or questions by email at contact@roreactive.com, Monday to Friday from 9 am to 7 pm and Saturday from 10 am to 3 pm.
14. PERSONAL DATA
14.1. The Company TISSY & CO, which publishes and operates the Site, is a joint controller within the meaning of the Regulations in force (including Regulation (EU) No. 2016/679 on the protection of personal data applicable as of May 25, 2018, Law No. 78-17 of January 6, 1978, known as the Data Protection Act as amended, and any regulations supplementing, amending, or replacing them), with the Company TISSY, an SAS with share capital of 1,000 Euros, registered in the Nice Trade and Companies Register under number 847869963, which are members of the same group of companies. For more information, the User is invited to consult the Site's Personal Data Protection Policy accessible at the following address:
https://roreactive.com/pages/politique-deconfidentialite
14.2. The User's personal data that may be collected and processed by the Company TISSY & CO (namely surname, first name, email, and postal address) are necessary for the management of the Account, the processing and tracking of orders, payment, business relations, and in particular the transmission of promotional offers, commercial prospecting by third parties, fraud prevention, Site security, customer knowledge, and user statistics and performance.
14.3. They may be transmitted to commercial partners, technical partners, suppliers, and independent third parties (in Europe and outside Europe) who contribute to these relations, such as those responsible for the execution of services, Site management, execution, order processing, and payment. This information and data are also kept for security purposes, in order to comply with legal and regulatory obligations, as well as to allow the Site to improve and personalize the offers proposed.
14.4. In accordance with the Regulations in force, the User has a right of access, rectification, and opposition to the personal data concerning them. They may demand from the controller(s) that the personal data concerning them be rectified, completed, updated, locked, or erased, as the case may be, if it is inaccurate, incomplete, equivocal, expired, or if its collection, use, communication, or storage is prohibited.
14.5. In such a case, it is sufficient to make the request by email to data@trainsweateat.com or by mail to the address: Société TISSY & CO, 455 promenades des Anglais C/O ARENAS PARTNERS, 06200 NICE.
14.6. In accordance with the regulations in force, the request must be signed and specify the address to which the response must be sent. A response will then be sent to you within 2 months following receipt of the request. In case of reasonable doubt regarding the identity of the person, proof of identity may be requested.
14.7. Similarly, the heirs of a deceased person who can prove their identity may, if elements brought to their knowledge lead them to presume that the personal data concerning the deceased being processed have not been updated, require the controller to take the death into account and proceed with the necessary updates. When the heirs make such a request, the controller must justify, at no cost to the requester, that it has carried out the operations required under the previous paragraph.
14.8. For the purposes of security and reliability of the use of the Site, connection logs
14.9. You can register for free on the BLOCTEL telephone marketing opposition list https://www.bloctel.gouv.fr/
linked to the Accounts will be kept for three months.
15. EVIDENTIARY AGREEMENT
15.1. In accordance with Article 1368 of the Civil Code, the parties intend to establish, within the framework of the services, the rules relating to the evidence admissible between them in the event of a dispute and to their probative force. The following provisions thus constitute the evidentiary agreement entered into between the parties, who undertake to comply with this article.
15.2. The Site and the User undertake to accept that, in the event of a dispute, the data resulting from any computer or digital recording, email, as well as any element transmitted by the client, shall constitute proof of the acceptance of these General Terms and Conditions of Sale. The Parties irrevocably accept that, in the event of a dispute, the scope of these documents, information, and records is that granted to an original, within the meaning of a written paper document signed in handwriting.
16. APPLICABLE LAW AND JURISDICTION
16.1. These General Terms and Conditions of Sale are subject to French law.
16.2. In the event of a dispute, the consumer may resort to a consumer mediator in accordance with Ordinance No. 2015-1033 of August 20, 2015, relating to the out-of-court settlement of consumer disputes. After having written to the Site, the Consumer may contact the Mediator Service for any consumer dispute that has not been resolved: AME CONSO, 11 Pl. Dauphine, 75001 Paris, telephone 09 53 01 02 69, www.mediationconso-ame.com.
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link:
www.ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
16.3. Any dispute relating to the validity, interpretation, performance, or non-performance of these General Terms and Conditions of Sale governing the relationship between the Site and the User will be submitted to the competent Courts in accordance with the rules of procedure.
